Any Graduate.
-The selected candidate will be required to attend and respond to customers' calls relating to their technical problems and queries.
-He/She will be a Single Point of Contact for Customers for support required at the client site.
-He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer.
As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time. -MIS reporting, asset management etc. -Communication with Clients , Reply to mail
Employer Name: Progressive Infotech Hiring Freshers
Employer Address: Aditi Mahajan Progressive Infotech Pvt Ltd C 161 Phase II Extension NOIDA,Uttar Pradesh,INDIA 201305
Email: aditi.mahajan@progressive.in
URL: http://www.progressive.in
Phone: 91-120-4393932
Required Skills: 1. Graduate with Basic knowledge of computers with good communication skills. 2.Efficient in working under pressure.
Required Experience: 0 - 3 Years
Required Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Job Location: Delhi/NCR, Ghaziabad, NoidaLabels: India IT Jobs