Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description:
The Customer Service (CS) Associate works as part of an integrated team that provides quality customer service by helping plan customers understand work with, and use human resources programs, policies and benefit plan(s) accurately and effectively.
Required Skillset:
• Graduate (BA, B.COM, BSC, BBA, BHM)
• 0 – 2years related work experience preferred.
• Excellent verbal and written communication skills
• Flexible to work in 24X7 environment.
• Basic computer knowledge (MS-Office)
Walk-in for an Interview from Monday to Friday between 11 am-3 pm at Hewitt Associates (India) Pvt Ltd, (BPO, Division), Hewitt Tower A, Center Court, Building, Sector 42, Near DLF Golf Course,, GURGAON, Haryana - 122002,India.
Desired Candidate Profile
The CS Associate acts as both a representative of Hewitt and the client during all customer interactions. During each interaction, he or she uses active listening, reading comprehension, probing, play-back, and style-matching skills to evaluate the customer’s needs as each situation dictates.
Responsibilities
• Telephone and written queries resolution as per the
standard procedures
• Executes Issue/Query Resolution
• Ensuring proper documentation and follow-ups
• Ongoing delivery of quality service
• Ensure sevice accuracy through compliance (TAT)
• Identify, share, and implement process Improvements
• Compliance to TRBS & MIS
• Processes are thoroughly executed
• All Service Level Agreements (SLA) are met
(workflow closeout, etc.)
• Ensure information is processed in an accurate and
timely manner in order to achieve agreed business
Objectives
Knowledge & Experience
• Excellent Verbal & Written communication skills.
• Familiar with MS Office.
• Proven experience in generating letters and e-mails
to client.
• Ability to interpret and understand
conditional statements (i.e., If/Then/Else) and
resolve participant requests by incorporating
these conditions.
Employer Name: Hewitt Associates
Employer Address: Executive Name: Sakshi Chibber Address: Hewitt Associates Hewitt Associates (India) Pvt Ltd, (BPO Division), Hewitt Tower – A, Center Court Building, Sector 42, Near DLF Golf Course, GURGAON,Haryana,India 122002
Email: career@hewitt.com
URL: http://www.hewitt.com
Phone:
Required Skills: Customer Service, Customer Care, Customer Care Executive, Customer Service Executive
Required Experience: 0 - 2 Years
Required Education: UG - B.A - Any Specialization,B.Com - Commerce,B.Sc - Any Specialization,BHM - Hotel Management PG - Any PG Course - Any Specialization,M.A - Any Specialization,M.Com - Commerce,M.Sc - Any Specialization
Job Location: Delhi/NCRLabels: India Jobs