Responsible for customer service turnaround within set time frames. ? Minimize customer dissonance, optimize charge out and cost per transaction. ? Monitor customer satisfaction levels and participate in developing improvement plans. ? Maintain customer and vendor databases. ? Implementation of new negotiated facilities services and programs. ? Ensure accurate documentation of customer profiles. ? Handle written customer correspondence on behalf of operations. ? Communicate with operations staff on client issues, policy change etc.
Employer Name: Wipro BPO Solutions Ltd
Employer Address: not available
Email: online registration
URL: http://www.careers.wipro.com/bpo
Phone: 91-020-39133852
Labels: India IT Jobs
