Functional Area: 0 - 2 Years
Job Description:
• Responsible for customer service
turnaround within set time frames.
• Minimize customer dissonance, optimize charge out and cost per transaction.
• Monitor customer satisfaction levels and participate in developing improvement plans.
• Maintain customer and vendor databases.
• Implementation of new negotiated facilities services and programs.
• Ensure accurate documentation of customer profiles.
• Handle written customer correspondence on behalf of operations.
• Communicate with operations staff on client issues, policy change etc.
Desired Candidate Profile
Eligibility Criteria:
Age: 18 to 45 years
Education: UNDERGRADUATES/ GRADUATES
BE/BTECH/MCA/BCA/PGDCA/ MBA HOLDERS NEED NOT APPLY
Experience: FRESHERS can also apply
PROCESS DETAILS:US/UK Semi Voice Processes involving NIGHT SHIFTS as work hours.
Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 11AM and 6PM:
Wipro BPO (Monday to Friday)
Plot No. 2
Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057
Wipro BPO (Monday to Saturday)
FC Annex, 1215, Shivajinagar,
Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA Capital
Documents to be carried for the interview:
2 passport size photographs in color
2 printed copies of your resume
1 photo identity proof (original + photocopy)
CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY
Employer Name: Wipro BPO Solutions Ltd
Employer Address: Wipro BPO (Monday to Friday) Plot No. 2 Phase 1 Rajiv Gandhi Infotech Park Next to Infosys BPO Hinjewadi Pune-411057
URL: http://www.careers.wipro.com/bpo
Phone: 91-020-39133852
Required Skills: csa , cse , cso ,cca ,cce cco , voice , csr , non voice , night shifts , bpo , call centre , wipro , international bpo , domestic bpo , backoffice , insurance , telecom , freshers , graduates
