Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Functional Area: 0 - 1 Years
Job Description:
*Ensure that the calls are answered as per procedures
* Ensure that the assigned targets in accordance with SLA are met
*Ensure that the quality of the calls is in compliance with predefined parameters
*Identify potential areas for process improvements & highlight the same to the TL
* Provide the relevant process reports on a on a daily basis
* Ensure adherence to established attendance schedules
* Provide process training to new team members to facilitate their levels of performance – mentor / mentee relationship
Desired Candidate Profile
*Ensure that the calls are answered as per procedures
* Ensure that the assigned targets in accordance with SLA are met
*Ensure that the quality of the calls is in compliance with predefined parameters
*Identify potential areas for process improvements & highlight the same to the TL
* Provide the relevant process reports on a on a daily basis
* Ensure adherence to established attendance schedules
* Provide process training to new team members to facilitate their levels of
performance – mentor / mentee relationship.
Employer Name: Spice Bpo Service Ltd
Employer Address: Executive Name: Ashutosh Tripathi Address: Omnia Bpo Service Ltd B-7 Sector -65 NOIDA,Uttar Pradesh,India 201301
URL: http://www.omnia.in
Phone: 91-120-4071300
Required Skills: Operations,Customer service
Labels: India IT Jobs
