Responsibilities:
* Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
* Writes technical application notes, field notices.
* Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
* Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management
* Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
* Provides emergency cell phone support to customers on a global basis 24/7.
* Experience / interest in working in a customer support role and environment is preferred.
* Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit team.
Employer Name: Alcatel
URL: http://www.alcatel-lucent.com/careers/hr_engagements.html
Required Skills: Application Programming, Maintenance
Required Experience: 3 - 6 years
Required Education: Any Graduate
Job Location: Karnataka
Labels: India Jobs
