The responsibilities of the candidates:
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Employer Name: CONVERGYS India Services Pvt Ltd
Employer Address: GURGAON: DLF Atria Jacaranda Marg, DLF City, Phase-II CONNAUGHT PLACE: 1202, Akashdeep Building, Barakhamba Road (Near Metro Station) PITAM PURA: 404, B-09 ITL Twin Tower, Netaji Subhash Place, Near Bikanerwala
URL: www.convergys.com
Phone: 91-9999677762
Required Skills:
Required Experience: 0 - 4 Years
Required Education: UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Job Location: Gurgaon
Labels: India IT Jobs
