*Answer inbound calls *Document the calls to ensure all information is captured *Ensure one time call resolution *Maintain accuracy of information given and documented *Adhere to standard operating procedures required by the process *Attend briefings, trainings/refresher sessions and meetings as required *Should be able to work in roational night shifts
Desired Profile
*Excellent Communication skills *
*Willing to work in Rotatyional Shift including night shifts*
Industry Type BPO/ITES
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Compensation: Salary And Incentives Best In The Industry!!!!
Employer Name: WNS
Employer Address: Ketki WNS Gate2, Plant 5, Godrej & Boyce Complex, Phirojshah Nagar,Vikhroli(w). Nr.Cafe Coffee Day MUMBAI,Maharashtra,India 400079
URL: https://www.wnsgs.com
Phone: 91-22-40112929
Required Skills: CSE , Voice , Non Tech , US, CCE, CSA, International call centre, inbound, outbound, night shifts, fresher, undergraduate, bpo, customer care, customer service, telecalling , reservation execuitve , airlines , ticketing
Required Experience: 0 - 1 years
Required Education: UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Job Location: Mumbai, Mumbai Suburbs, Navi Mumbai
Labels: India IT Jobs