Responsible for customer service turnaround within set time frames.
•Maintain a record of processed case reference numbers for logistics.
•Ensure accurate documentation of customer profiles.
•Handle written customer correspondence on behalf of client
•Communicate with operations staff on client issues, policy change etc.
•Should be able to communicate effectively with clients (IFA’s) based out of UK.
•Passing the case to the relevant Q based on information given/missing.
•Should be able to analyze customer requirements & process cases accordingly.
Desired Candidate Profile
•18-45yrs NON TECH GRADUATES / Diploma holders with experience in Non tech fields.
BE/BTECH/not applicable
Working knowledge of PCs e.g. MS Office.
•Excellent keyboard skills.
•Generic understanding of customer service.
•Excellent spoken and written communication skills.
•Grammatically correct spoken & written communication skills
•Good grasping power
•Excellent listening skills.
•Team player
•Understanding of job profile applied for.
•Leadership skills (not a critical parameter but would be an add-on)
Employer Name: Wipro BPO Solutions Ltd
Employer Address: Address:Wipro BPO Solutions Ltd FC Annex, 1215, Shivaji nagar. Lane Opp Fergusson College Main Gate. Next to Tata Capital. FC Road PUNE,Maharashtra,India 411005
URL: https://www.careers.wipro.com/bpo
Phone: 20-91-66204535
Required Skills: Excellent spoken and written communication skills
Required Experience: 0 - 5 Years
Required Education: 18-45yrs NON TECH GRADUATES / Diploma holders with experience in Non tech fields
Job Location: Pune
Labels: India IT Jobs