The responsibilities of the selected candidates would be:
*Minimize customer dissonance, optimize charge out and cost per transaction.
*Monitor customer satisfaction levels and participate in developing improvement plans.
*Maintain customer and vendor databases.
**Implementation of new negotiated facilities services and programs.
*Ensure accurate documentation of customer profiles.
*Handle written customer correspondence on behalf of operations.
*Communicate with operations staff on client issues, policy change etc.
*NON- VOICE Process involving NIGHT SHIFTS as work hours.
Employer Name: Wipro BPO
Employer Address: Wipro BPO (Monday to Friday) Plot No. 2 Phase 1 Rajiv Gandhi Infotech Park Next to Infosys BPO Hinjewadi Pune-411057
Email:
URL: http://careers.wipro.com/
Phone: Not Provided
Required Skills: Good communication skills, Hard working capacity and the age should be18 to 45 years
Required Experience: 0-3 years
Required Education: Any Graduation
Job Location: Pune
Labels: India IT Jobs
