Helpdesk Trainee jobs in Kenexa

UG - Any Graduate - Any Specialization,Graduation Not Required

PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Job Description

We are looking for fresh graduates/under graduates with zero work experience. This position is for providing technical and non-technical support for Kenexa’s web-based applications to our clients worldwide.

Essential Duties/Responsibilities

1. Provide timely responses to client's questions and concerns over phone and/ or email.

2. Provide superior customer service and training to clients.

3. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.

4. Provide detailed and accurate cases of all client contact.

5. Provide assistance to the Product Support Manager and other departments when requested.

6. Become exceptionally familiar with Kenexa's products and services.
Desired Candidate Profile

Requirements

1. This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.

2. Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.

3. This individual must be able to interact and communicate with individuals at all levels of the organization.

4. This work requires continual attention to detail in meeting deadlines and understanding priorities.

5. This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.

6. Must be a self-starter and able to take initiative. A high level of urgency is critical for success.

7. Should be willing to work in any shift per the business requirement.


Employer Name: Kenexa
Employer Address: Executive Name: Sai
Email: Careers-Vizag@kenexa.com
URL: http://www.kenexa.com