Compensation: Best in the Industry
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service
, Ops.
Job Description:
Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Desired Candidate Profile
TECHNICAL SUPPORT SPECIALIST FOR DELL - VOICE SUPPORT (CALL CENTER)
Ideal Candidate will be supporting Global customers of Dell in Tech issues.
Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.
Candidates applying for this job should be willing to work in the NIGHT SHIFTS.
SKILLS REQUIRED FOR THE JOB:
1. Excellent Communication Skills in English is a must.
2. Good knowledge in computer Hardware and Windows Operating systems.
3. Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.
Educational Qualification:
• Graduates in any stream. (10+2+3)
• Candidates applying for Dell need to show us the original marks sheets of the education qualification and all work experience documents as proof(attested copies will not be accepted).
• B.E candidates with at least 3 months international call center experience may apply.
• Candidates with Customer Service background interested in Tech support can also apply.
WALK IN INTERVIEWS ON ALL WEEKDAYS: MONDAY TO FRIDAY (11 AM TO 5 PM)
PLEASE CARRY AN UPDATED CV AND A PHOTOGRAPH
Address:
Dell International Services India Private Limited
Sector 43 Vipul Tech Square
Opposite Central Park Condominiums
Gurgaon-122002
Employer Name: Dell International Services
Employer Address: Dell International Services India Private Limited Sector 43 Vipul Tech Square Opposite Central Park Condominiums Gurgaon-122002
Email: Sikander_naim@dell.com
URL:
http://www.dell.com